Roof Repairs | Restorations And Maintenance | Emblem Roof Doctors | Melbourne

FAQs

Browse our Frequently Asked Questions (FAQ) list for answers to our most commonly asked questions. If you still can't find the answer you are looking for, please contact our office and one of the EmblemTeam members can answer any question you may have concerning our products and services.

1. Is Emblem Services a franchised business?

2. What areas/suburbs do you service and where is the office located?

3. Do you give free written quotes and how long will it take?

4. What times during the day do you quote?

5. Does your company only do large jobs?

6. Are you members of any professional associations and do you have insurance?

7. Do I need to be at home when work is being completed?

8. What payment options does Roofing accept?

9. When is the best time of the year to complete roof and gutter work?

10. How does bad weather affect the work?

11. Do the stage 3 and 4 water restrictions affect roofing work?

12. How long does it take to complete roof and guttering work?

13. How will I recognize the company reps or tradesman?

14. What types of work do you do?

15. What is your average lead time for work and how quick can I get something started if it's urgent?

16. What guarantee's/warranties are attached to your services?

1. Is Emblem Services a franchised business?
No, Emblem Services is completely a family owned and run business. With 30 years of experience in the Service, Building Development and Roofing industry and a commitment to providing a high level of professionalism, quality workmanship and a personalised service, we have successfully been able to run and control the whole business from under one roof. Today the family owners are still completely involved with the running of the business from quoting to trade and management.

2. What areas/suburbs do you service and where is the office located?
Emblem Services is based in South Yarra and Brisbane CBD. We service all Melbourne & Brisbane metropolitan and surrounding suburbs. Service in Country areas also.

Melbourne Office is located at: -
Suite 130,
199 Toorak Road
South Yarra VIC 3141

Brisbane Office is located at:-
Suite 132,
Mincom Central Building
192 Ann St
Brisbane QLD 4000

Office Hrs: -
Monday / Friday - 8:30am till 6:00pm
Saturday – 10:00am till 5:00pm

Sun/Public Holidays/After hours - On call via answering service only

3. Do you give free written quotes and how long will it take?
Yes, through our personalised appointments we take the time to explain the variety of products and services our company provides. During these appointments we carry out a written 33-point roof and gutter inspection and offer professional advice on the options suitable to improve the condition and life of your roof tiles. This is also given with a written quotation on all required work that you have decided to consider with any applicable brochures for you to review at your own convenience.

Time for each appointment can vary from family to family. Each roof report takes approximately 20mins, however, depending on the amount of queries each person may have and the detail they request, our responses can vary the time required for each appointment.

4. What times during the day do you quote?
At Creative Roofing we appreciate that every home and every personal situation is different. It is for this reason that we offer you and your family a wide range of available times so we can arrange an appointment time suitable for you. Appointments times can be made as follows:-

Monday / Friday 8:30 - 7:00 (Summer Time)
Monday / Friday 8:30 - 5:00 (Winter Time)
Saturday 9:00 - 5:00
Sunday On request/availability
Public Holidays On request/availability

5. Does your company only do large jobs?
Even though Emblem Services provides solutions to Commercial, Residential and Corporate needs. Our aim is help anyone who has any inquiries regarding any of our services listed. Emblem Services will help with things as small as a broken tile, cleaning guttering or small pointing repairs up to Building Development Projects or new Roofs.

6. Are you members of any professional associations and do you have insurance?
Yes, in today's business world there are minimum responsibilities for company owners to provide healthy, safe and secure work sites for not only their staff but also their clients. It is for this reason combined with our commitment to professional standards that Emblem Services complies with all industry requirements such as safety guard rails, insurance and memberships.

All Emblems’ Contractors are Members of their relevant Associations respectively

7. Do I need to be at home when work is being completed?
Generally no, since most work is conducted on top of your roof, normally our tradesmen are able to complete work without requiring access inside your house or into the backyard. On the occasion when jobs such as guttering or roof cleaning require this access it will be highlighted on the initial appointment when quoting.

8. What payment options does Emblem Services accept?
Emblem Services accepts payments in various ways to try and help with different financial situations: -

Cash,
Cheques
Internet direct Deposits and most credit cards are all welcome.

9. When is the best time of the year to complete roof building and gutter work?
Unfortunately, in working outdoors, tradesmen are forced to contend with the unpredictable weather changes. Extremes from the heat of summer, the rain of winter but also the wind of spring and whatever autumn decides to offer us mean that there is no better time of the year for Emblem Services to complete your roofing requirements because we will always need to allow for some sort of bad weather in every season of the year.

Normally we suggest that the best time to do work is before major problems occur or when you notice anything unusual or of concern. Preventative maintenance is always more cost effective than leaving problems until they become urgent. This way you have time to factor generally cheaper maintenance costs into the already extended family budget, doing the work when it suits you.

10. How does bad weather affect the work?
Emblem Services believe in starting one job and continuing until it is completely finished. If we happen to run into a bad day of weather, we will not work on your roof for that one day (leaving it water tight) and return on the next following workable day. This means we won't risk water leaking into your ceiling or have to repeat any work.

11. Do the stage 3 and 4 water restrictions affect roofing work?
To find out exactly how you are affected by water restricts for your entire home please visit the following link: -
http://www.ourwater.vic.gov.au/OurWater/index.html

12. How long does it take to complete roof building and guttering work?
This can vary depending on exactly what type of roofing building/guttering work is being undertaken. The average working days (weather depending) for different jobs to be completed are as follows: -

Building Development 3-4 months
Multi Development 6-8 months
Guttering 1-2 days
Leaf Screener 1-2 days
Repointing 1-2 days
Rebedding and Repointing 2-3 days
Roof Restoration 3-5days
Roof Replacement 3-5days
Extra 1 day each for both safety rail installation and removal

13. How will I recognize the company reps or tradesman?
All Emblem representatives and tradesman are recognizable by their company uniform. This consists of a Blue t-shirt/jumper displaying the Emblem Your Home of Services name & logo. They will also be able to present upon arrival the Emblem Services company business card displaying their name and the company logo with contact details.

14. What types of work do you do?
Emblem Services aims to help with all your requirements. Please review our list of services page for all your commercial, resdiential and corporate needs. Below is a list of some of our roofing services in point form for your convenience.

Cement and Terracotta tile Repairs & Restorations

Broken tiles
Find and Fix leaks
Repointing
Rebed and Repoint
De Moss and Clean
Valley and Flashing Replacement
Chimney Soaker Trays
Cement tile Reseal / Recolour
Terracotta Reseal / Reglaze

Re-Roofing

Cement Tiles
Terracotta Tiles
Colour Bond
Zincalume
Asbestos Removal

Roof Plumbing

Gutter Replacement
Downpipes
Fascia and Barge Cover
Concealed Gutters
Leaf Screener
Rain Water Tanks

Timber Work

Barge Replacement
Fascia Replacement
Scotia / Quad Replacement
Some Weatherboard Replacement

(Mainly on timber Dutch Gable ends)

15. What is your average lead time for work and how quick can I get something started if it's urgent?
Generally Emblem Services lead time for commencement of work is 1 – 1.5 weeks depending on location and type of work. In the case of emergency work when clients can't wait that long due to potential damage, we are able to commence work within 1-3 days (depending on availability).

16. What guarantee's/warranties are attached to your services?
Guarantee's or warranties vary on types of product/work being completed. Depending on these situations they can range from 7-12 years on workmanship and up to 50years on products.